Case Study: Vodafone

Transforming technology with Vodafone

Vodafone, because of to operations across Euro Zone countries was required to implement SEPA compliant payment system. The platform was being build by external development partner, and Deployflow resources were asked to oversee the delivery of the solution and transition from project to business as usual that will meet the business demands from multiple markets.

Company Challenge

The solution had multiple internal and external dependencies, our team had to work with local markets to get their buy-in as well as manage the multiple internal and external resources delivering different parts of the solution. Agreements with local banks in specific regions had to be negotiated as well.

Goals

To be able to collect payments and pay invoices in SEPA compliant way on the centrally supplied service to all regional Vodafone units across the Euro Zone countries.

Solution

We decided to provide our senior Solution Owner to oversee the delivery across the entire platform. Implemented Target Operating Model that supported for fast and agile implementation of the requirements. They took on as well the ownership of the external delivery team to improve the delivery of the platform due to high volume of failures.

Result

Implementation and delivery of the service to 9 local markets, transferring over €1.5b monthly
Designed and implemented appropriate archiving strategy for the platform
Created strong agile culture within the team in preparation for handover to internal resources
Train and build internal team to allow smooth handover upon completion of the project

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